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If you have a complaint
Posted on 4 Mar 2014
In today's technology driven environment it is all too easy for us to go online and complain publicly if we are not happy about something This always causes a mismatch, as people are generally more willing to complain than to compliment. This creates rather negative publicity which is often unjustified. Negative comments are often very emotive and not factually based. Rother House fully appreciates that things do go wrong and that the service we provide does occassionally not live up to the high level of provision that we would like. Our request is that patients let us know when they are unhappy about something. This way we can try and sort the issues out for them. Anonymous comments on a website do not enable us to look at specific issues or necessarily take any action to sort those problems out so that they don't occur in the future.
We work very hard to provide a high quallity level of service often in very difficult and complex circumstances. If this service has not lived up to your expectations please let us know. There are a number of ways that you can do this.
- Email the practice using the contact us email within this website
- Write to us for the attention of the Practice Manager
- Telephone and ask to speak to the Practice Manager
We take all comments seriously and work hard to understand why things have gone wrong. By understanding particular issues we are then able to work towards improving things going forward.